Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
Frequently Asked Questions
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Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
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Only your clinician! Heidi is compliant with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority
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All data is encrypted, securely and confidentially stored on our cloud servers, adhering to high industry standards. Due to cloud infrastructure limitations within New Zealand, data for NZ users is stored in Australia.
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Our approach to data collection is threefold:
Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
Limit Collection: We only collect data that is essential for
providing you our services or enhancing Heidi’s effectiveness.
Ensure Security: We restrict the disclosure, retention, and use of
your data, ensuring it is safeguarded.Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi’s performance and accuracy
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Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.
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Get in touch at or visit
Heidi | Free AI Medical Scribe | Your AI Resident (heidihealth.com)
Or talk to your M3 Clinician